Media Hub


Do you need a Ticketmaster Boilerplate?

Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster processes 500 million tickets per year across 30+ different countries. Ticketmaster is a part of Live Nation Entertainment (NYSE: LYV).

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How is the face value of a ticket decided?

Ticketmaster has no say on the face value price of a ticket. That is decided by the event organiser. What we do have a say over is the price that is displayed to you and we always ensure that you see the total price you will need to pay right from the beginning – we never hide our fees.

How is the service charge decided?

It varies for every event and it is agreed between us and the venue or event organiser, depending on the cost of putting on the entire show.

  • Security technology

  • Websites & apps

  • Payment provider costs

  • Staffing costs

  • Tickets scanners

  • Venue costs

  • Box office equipment

  • Offices running costs

  • Customer services


What do booking fees cover?

These fees simply cover the cost of processing a booking from start to finish – the only revenue we generate – including:

Retail distribution (websites, call center and customer service)

Payment processing

Technology solutions (scanning you in at the venue)

Ticket fulfillment (printing, packing and distributing tickets)

Can you tell me how many tickets have been sold for an event?

No, please reach out to the event organizer directly.

I have an issue with my tickets, can the press office help?

The press team does not handle any ticketing enquiries, please reach out to your local customer service team who will be able to assist you.

Can Ticketmaster get me media access to an event?

No, please reach out to the event organizer directly.

Media Contacts

Asia Pacific


Latin America

North America

Press Releases

Fans can now discover tickets through Snapchat

Searching for tickets just got a whole lot easier, all thanks to our partnership with Snapchat. Music fans can now find their favorite shows via ‘Ticketmatcher’ Mini where they will be matched with upcoming shows based on their favorite music genres. From there, they can browse events by ...

Know your event attendees with ticket transfer

Applies to Ticketmaster and Universe platforms. It’s more important than ever to know exactly who is at your event. We’ve always known the identity of the ticket buyer who would traditionally pass the tickets to friends and family before the event or show the tickets collectively at the ...

Our guide to hosting the best live stream event

The world of live streaming is increasingly huge, with options ranging from filming directly on a mobile phone or laptop, to incorporating encoders and advanced audio recorders to really ramp up the production. The platforms themselves are also numerous, each with their own pros and cons to ...