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FAQs

Do you need a Ticketmaster Boilerplate?

Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster processes 500 million tickets per year across 30+ different countries. Ticketmaster is a part of Live Nation Entertainment (NYSE: LYV).

Are you looking for Brand Assets?

Please visit https://design.ticketmaster.com/

Who sets the ticket price?

The event organizer sets the ticket price.

How much money does Ticketmaster make from a ticket?

Ticketmaster doesn’t keep anything from the cost of a standard ticket, instead we take a proportion of the added fees to cover the cost of running our business. We use this revenue to provide fans with the very best experience when buying tickets and getting into the show.

What do booking fees cover?

These fees simply cover the cost of processing a booking from start to finish – the only revenue we generate – including:

Retail distribution (websites, call center and customer service)

Payment processing

Technology solutions (scanning you in at the venue)

Ticket fulfillment (printing, packing and distributing tickets)

Can you tell me how many tickets have been sold for an event?

No, please reach out to the event organizer directly.

I have an issue with my tickets, can the press office help?

The press team does not handle any ticketing enquiries, please reach out to your local customer service team who will be able to assist you.

Can Ticketmaster get me media access to an event?

No, please reach out to the event organizer directly.

Media Contacts

Asia Pacific

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EMEA

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Latin America

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North America

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Press Releases

Fans can now discover tickets through Snapchat

16 Feb 2022
Searching for tickets just got a whole lot easier, all thanks to our partnership with Snapchat. Music fans can now find their favorite shows via ‘Ticketmatcher’ Mini where they will be matched with upcoming shows based on their favorite music genres. From there, they can browse events by ...

Know your event attendees with ticket transfer

26 Jun 2020
Applies to Ticketmaster and Universe platforms. It’s more important than ever to know exactly who is at your event. We’ve always known the identity of the ticket buyer who would traditionally pass the tickets to friends and family before the event or show the tickets collectively at the ...

Our guide to hosting the best live stream event

25 Jun 2020
The world of live streaming is increasingly huge, with options ranging from filming directly on a mobile phone or laptop, to incorporating encoders and advanced audio recorders to really ramp up the production. The platforms themselves are also numerous, each with their own pros and cons to ...